Here at Kasuku Trade, we aim to make a positive and productive environment for everyone. By following our guidelines we hope that all buyers and sellers can preserve a safe environment for shopping and selling. Please go through these rules using our platform. Whilst using Kasuku Trade.

We are committed to keeping our community safe with everybody’s effort.

The Do’s

1. Make your shop look attractive

Everyone likes nice things, as a seller, you need to display high-quality pictures in your shop to attract customers. Make your pictures clear and truthful, give your product an accurate and well-detailed description make sure the buyer gets exactly what you posted on Kasuku Trade.

Remember buyers will leave reviews and ratings on your shop, so being truthful will increase your chances. 

1. Sell, not advertise

Kasuku Trade is a platform primarily focused on assisting transactions between buyers and sellers, and not a platform for advertisements. You should only list products that you are intending to sell on Kasuku Trade.

 Advertising includes:

• Adding a link on your product page that leads to a separate website.

• Any text in your product description and/or photos informing buyers to reach you via other platforms such as Whatsapp or Facebook. If your buyer has further questions there is a " Message Seller" option where they can initiate a conversation.

3. Be polite and respectful

We want to foster a safe environment for people to enjoy mobile shopping. Keep your content clean and suitable for everyone. This means no vulgar language, hate messages, or spam. As a community in Shopee, we urge all users to treat each other with kindness and respect. Whether you’re a buyer or seller, follow the guidelines here to ensure smooth transactions for everyone!

4. Maintain an excellent selling record 

Create a good customer experience by being attentive and responsive to your buyers' needs. Happy buyers are more likely to make repeat purchases and give you a positive seller rating.

Keep your selling record clean by maintaining sufficient stock and by shipping orders on time to reduce unnecessary cancellations, returns, and refunds. To ensure a great experience for all users, Shopee may send a caution to sellers with poor selling records. In some cases, Shopee may also remove certain selling privileges (e.g. free shipping, preferred seller), lower your products' search ranking, limit, or suspend your account access.

Here are some tips to maintain an excellent selling record:

• Monitor and update your stock at least once a day 

• Provide a detailed and honest description, including actual pictures, of the items you are selling

• Respond to buyers' queries in a timely manner

• Ensure your products are in good condition before shipping

• Pack orders carefully to avoid damage during delivery

• Respond promptly to any refund requests

• If you have to cancel orders due to unforeseen events, inform buyers immediately with a valid reason

The Don’ts

1. Posting services

Shopee does not allow users to list services on the platform.

2. Counterfeit & imitation products

Only genuine products can be listed on Shopee. Please be aware that counterfeit products are prohibited. Shopee reserves the right to report and delete any listing of a counterfeit nature.

3. Transactions outside Shopee

Directing transactions outside Shopee or asking the buyer to pay through means outside the Shopee platform is prohibited.

The following activities are not allowed on Shopee:

• Seller is promoting business and directing Shopee users outside of Shopee (E.g. Directing users to another website to make purchases)

• Seller is sharing personal contact information and asking the recipient to contact him/her directly with the intention to buy/sell outside of Shopee (e.g. phone/mobile number, personal payment information, email address, Facebook, other social media channels, etc.)

4. Infringing content & impersonation

Any deceptive manner of impersonation is a serious offense in Shopee. If you choose to use someone else’s photo, respect their rights, and give credit where it’s due.

Here are some examples of infringing content & impersonation:

• Collecting and using others’ personal data without their consent (e.g. contact details, photo)

• Using someone’s identity as your own for credibility purposes

Help us keep the Shopee community strong! If you find any user impersonating you or someone else, please contact us here.

5. Putting irrelevant or an excessive number of search terms in the title and description   

It is important that users are able to quickly find what they are searching for. Putting in additional brands, keywords, or hashtags in the title or description that are irrelevant to the product may be flagged and banned by our system. 

Examples of what not to include:

• Multiple brands in one listing name (e.g., Nike Adidas Puma Reebok Under Armour Running Shoes)

• Mention of irrelevant brands in the product description (e.g., Apple iPhone 6s product but mentions t Samsung or Nokia in product description)

• Repetitive keywords (e.g., Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s Apple iPhone 6s)

6. Creating multiple listings of the same product

Please do not create multiple listings of the same product. Such listings are automatically banned by our system.

7. Misleading Pricing

Please do not list products at prices that you do not intend to sell them for (e.g.listing a product at P5.00 then asking the buyer to pay P300). Such listings will automatically be banned by our system.

8. Abusive behaviors and Scamming

All voucher codes, rebates, and subsidies are meant to help sellers promote sales and grow their business. The following behaviors in any forms are strictly prohibited on our platform:

• Fake order creation

• Voucher abuse

• Subsidy and rebates abuse

• Scams

We monitor all user accounts and make sure users comply with our community rules. Violation of these rules will result in a range of actions including but not limited to the following:

• Permanent account suspension

• Freezing of funds under Shopee Guarantee, for investigation purposes

• Civil actions, claim for damages and/or interim or injunctive relief.